Retention strategy: Promote from within
Headquarters: Bethesda, Md.
Companies talk about employee retention, but few do anything about it. Marriott focuses on hiring managers from within, and Erica Qualls - who started out as a switchboard operator on
the graveyard shift 15 years ago - is one example of that policy at work. Qualls is now general manager of the Marriott Marquis in Atlanta, which has annual revenues of $100 million a
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