First, they installed GPS devices in the delivery trucks. Previously, the service technicians were scheduled and dispatched on a paper basis with drivers deciding on their own routes. But with GPS devices, the technicians' locations are updated every five minutes, allowing dispatchers to send the closest truck when a call comes in.
Kumra also altered the way the division handled water-filter maintenance, asking technicians to change the filters along their daily routes. The result: overtime reduced by 44%, fuel consumption by 18%, and increased filter revenue by 38%.
"Productivity just shot up dramatically," he says. "It was a very nice thing for us to have last year."
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