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Customer service
Customer service

Computer viruses, the scourge of the Windows world, are almost nonexistent in the Mac universe, thanks in part to the security built into the Unix software.

But customers with problems can visit the Genius Bar, which was designed not to sell products but to mimic the concierge service found at a high-end hotel.

NEXT: Case closed

Last updated November 05 2009: 7:56 AM ET
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