How should job seekers prepare?
First and foremost: Really know that organization. Go in very knowledgeable about the products and services it offers. And for me, more importantly, what are its values? What does that company take pride in? [Then] relate how their values match with the values of the organization.
What should applicants avoid?
It's like pulling teeth sometimes to get people to expand on an answer. I don't want "yes" and "no." We're looking for people to go into detail about what they think and feel. --Interview with Lynn Franklyn, HR manager
NEXT: American Express