The 100 Best Companies To Work For In a tough year these companies tried to do right by their employees.
By Robert Levering and Milton Moskowitz Reporter Associates Lisa Munoz and Paola Hjelt

(FORTUNE Magazine) – How we pick the 100 best

We choose the 100 Best from an ever-growing pool of candidates that ask to be on the list. This year 279 companies applied, up from 234 last year. Two-thirds of the score is based on how randomly selected employees respond to the Great Place to Work Trust Index, a survey instrument measuring the quality of workplace culture. This year 44,848 employees filled out surveys, sending them directly to the Great Place to Work Institute, the consulting firm that created the survey. More than 18,000 employees also provided written comments. The remainder of the score is based on our evaluation of company responses to the Institute's Culture Audit.

Followers of this list may notice the absence of a couple of 100 Best stalwarts. The disappearance of Enron comes as no surprise. Big mergers tend to have dramatic repercussions in the workplace, so Hewlett-Packard, on the list from the start, had to sit out because of its planned merger with Compaq. (This "sitting out" period applies to mergers adding more than 25% to a company's work force.) What about Southwest Airlines, in the top five for the past four years? Well, it chose not to compete this year. We hope it rejoins the fray in the future. Companies in business for at least seven years with more than 500 employees have been eligible (we're raising the minimum to 1,000 employees for next year's list). If you think your company ought to be ranked among the 100 Best, please write us at 100best@ greatplacetowork.com.

--Robert Levering and Milton Moskowitz REPORTER ASSOCIATES Lisa Munoz and Paola Hjelt

2001 Rank (2000 rank) Employees[1] Company U.S. Outside U.S. Applicants Headquarters (U.S. sites) % Minorities Job growth Voluntary Web address % Women New jobs turnover[2]

1 (9) 25,324 1,768 15% 74,544 Edward Jones 6% 3,681 22% St. Louis (7,414) 62% www.edwardjones.com

2 (1) Container Store 1,677 310 12% 27,482 Dallas (27) 26% 204 24% www.containerstore.com 62%

3 (2) SAS Institute 4,309 4,000 14% 34,052 Cary, N.C. (45) 13% 584 6% www.sas.com 51%

4 (6) TDIndustries 1,368 0 7% 1,971 Dallas (7) 33% 95 21% www.tdindustries.com 8%

5 (8) Synovus Financial 10,995 27 4% 6,831 Columbus, Ga. (442) 24% 474 12% www.synovus.com 66%

6 (14) Xilinx 2,047 602 14% 1,386 San Jose (23) 42% 284 7% www.xilinx.com 32%

7 (10) Plante & Moran 1,240 0 1% 4,500 Southfield, Mich. (15) 5% 14 20% www.plante-moran.com 55%

8 (71) Qualcomm 5,931 383 0 96,000 San Diego (21) 39% 26 5% www.qualcomm.com 29%

9 (24) Alston & Bird 1,338 0 18% 10,300 Atlanta (6) 21% 245 12% www.alston.com 57%

10 Baptist Health Care 4,068 0 6% 18,693 Pensacola, Fla. (10) 28% 230 14% www.baptisthealth-care.org 82%

11 (13) Frank Russell 1,068 329 9% 5,874 Tacoma (6) 9% 91 8% www.russell.com 53%

12 Hypertherm 566 38 5% 4,000 Hanover, N.H. (2) 3% 26 7% www.hypertherm.com 33%

13 (11) CDW 2,781 0 14% 29,000 Vernon Hills, Ill. (6) 26% 390 29% www.cdw.com 31%

14 (7) Fenwick & West 626 0 0 5,600 Palo Alto (4) 28% 0 26% www.fenwick.com 58%

15 (3) Cisco Systems 26,8725 10,674 4% 246,626 San Jose (299) 41% 1,086 3% www.cisco.com 25%

16 (17) Graniterock 792 0 10% 1,700 Watsonville, Calif. (22) 38% 76 9% www.graniterock.com 15%

17 (29) Beck Group 649 3 11% 520 Dallas (12) 13% 74 14% www.beckgroup.com 25%

18 (36) East Alabama Medical Ctr. 1,846 0 9% 4,440 Opelika, Ala. (1) 35% 171 15% www.eamc.org 78%

19 (15) Goldman Sachs 14,508 8,077 -2% N.A. New York (26) 28% -273 7% www.gs.com 42%

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues. [5]Data from Dec. 31, 2001.]

20 (51) JM Family Enterprises 3,227 0 8% 18,841 Deerfield Beach, Fla. (5) 22% 267 18% www.jmfamily.com 49%

21 (25) International Data Group 2,113 9,000 -6% N.A. Boston (25) 11% -123 11% www.idg.com 58%

22 Stew Leonard's 1,729 0 9% 5,302 Norwalk, Conn. (6) 51% 156 22% www.stewleonards.com 45%

23 (20) American Century Inv. 2,931 6 0 11,834 Kansas City, Mo. (24) 11% 7 12% www.americancentury.com 54%

24 (23) J.M. Smucker 2,030 350 1% 5,300 Orrville, Ohio (12) 27% 11 9% www.smuckers.com 50%

25 (19) Vision Service Plan 2,283 0 6% 18,900 Rancho Cordova, Calif (26) 30% 135 19% www.vsp.com 72%

26 (28) MBNA 23,630 4,277 14% 108,409 Wilmington, Del. (29) 25% 3,333 16% www.mbna.com 57%

27 (30) Adobe Systems 2,368 649 9% 34,291 San Jose (16) 28% 203 9% www.adobe.com 40%

28 (37) Microsoft 34,121 15,554 22% 360,000 Redmond, Wash. (41) 24% 7,505 N.A. www.microsoft.com 26%

29 (26) Valassis 1,348 198 2% 16,647 Livonia, Mich. (12) 13% 33 9% www.valassis.com 50%

30 (62) Duncan Aviation 1,895 3 13% 4,900 Lincoln, Neb. (38) 4% 242 10% www.duncanaviation.com 12%

N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.

31 (46) Agilent Technologies 20,625 20,170 -21% 240,000 Palo Alto (109) 26% -4,282[5] 4% www.agilent.com 32%

32 (52) Capital One 17,468 2,400 15% 166,813 Falls Church, Va. (10) 30% 2,538 24% www.capitalone.com 59%

33 (61) AFLAC 3,251 2,493 19% 7,737 Columbus, Ga. (4) 36% 604 14% www.aflac.com 71%

34 (35) W.L. Gore 4,054 2,045 0 27,158 Newark, Del. (35) 16% (9) 14% www.gore.com 41%

35 (32) Deloitte & Touche 28,898 256 8% 228,000 Wilton, Conn. (103) 23% 2,448 24% www.deloitte.com/us 45%

36 (31) Third Federal S&L 1,017 0 4% 2,055 Cleveland (53) 20% 45 13% www.thirdfederal.com 80%

37 (72) SRA International 1,746 0 1% 1,940 Fairfax, Va. (50) 29% 25 6% www.sra.com 38%

38 (100) VHA 1,416 1 3% 2,200 Irving, Texas (30) 13% 41 13% www.vha.com 63%

39 (21) Pella 6,865 19 2% 24,723 Pella, Iowa (35) 14% 138 22% www.pella.com 34%

40 Mitre McLean, Va., and 4,833 74 9% 25,000 Bedford, Mass. (55) 12% 411 10% www.mitre.org 31%

41 (58) Patagonia 602 210 5% 9,000 Ventura, Calif. (19) 22% 32 32% www.patagonia.com 54%

42 Paychex 7,406 0 16% 25,503 Rochester, N.Y. (103) 16% 1,169 28% www.paychex.com 63%

43 (70) Griffin Hospital 1,111 0 11% 1,460 Derby, Conn. (1) 9% 124 25% www.griffinhealth.org 78%

44 (45) SEI Investments 1,742 221 16% 2,300 Oaks, Pa. (10) 10% 272 14% www.seic.com 40%

45 Intuit 6,149 438 36% 10,000 Mountain View, Calif. (19) 21% 2,185 17% www.intuit.com 49%

N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues. [5]Does not include 4,000 layoffs announced in November.

46 (5) Charles Schwab 18,627 850 -1% N.A. San Francisco (519) 26% -236 14% www.schwab.com 41%

47 (34) Alcon Laboratories 5,944 5,751 12% 125,000 Fort Worth (9) 25% 710 6% www.alconlabs.com 49%

48 (41) Whole Foods Market 21,514 0 16% N.A. Austin, Texas (165) 33% 3,529 54% www.wholefoodsmarket.com 43%

49 (42) Intel 57,181 32,611 10% 204,759 Santa Clara, Calif. (120) 35% 5,835 13% www.intel.com 26%

50 (60) Sun Microsystems 23,066 15,954 6% 11,271 Palo Alto (25) 35% 1,341 8% www.sun.com 34%

51 (55) David Weekley Homes 1,037 0 3% 10,000 Houston (14) 10% 26 20% www.davidweekleyhomes.com 44%

52 Arbitron 1,085 20 10% 35,000 Columbia, Md. (8) 36% 105 10% www.arbitron.com 58%

53 Lands' End 4,150 981 3% 13,072 Dodgeville, Wis. (23) 6% 143 13% www.landsend.com 77%

54 (97) McCutchen Doyle 702 0 4% 3,242 San Francisco (4) 40% 29 45% www.mccutchen.com 61%

55 (18) Continental Airlines 36,580 3,535 -14% 155,000 hrs. $30,000 $9,900 Houston (138) 34% -5,063 5% www.continental.com 48%

56 (48) LensCrafters 15,760 1,239 -1% N.A. Cincinnati (789) 31% -222 28% www.lenscrafters.com 60%

57 Pfizer 31,936 58,000 -6% 215,000 New York (45) 22% -1,842 5% www.pfizer.com 47%

58 Starbucks 51,914 7,627 24% 720,000 Seattle (2,706) 26% 12,650 23% www.starbucks.com 60%

59 (76) Genentech 4,859 0 11% 27,728 South San Francisco (2) 39% 526 13% www.genentech.com 52%

60 (47) Bright Horizons 12,141 162 20% 10,168 Watertown, Mass. (365) 30% 2,259 33% www.brighthorizons.com 97%

N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.

61 (78) Four Seasons Hotels 12,129 13,192 -3% 48,649 hrs. $28,813 $1,820 Toronto (23) 63% -328 35% www.fourseasons.com 42%

62 (65) REI 6,195 0 -4% 27,887 Kent, Wash. (62) 12% -220 22% www.rei.com 40%

63 (33) Kingston Technology 1,012 3 -18% 3,500 Fountain Valley, Calif. (1) 84% -183 4% www.kingston.com 47%

64 (69) Acipco 2,313 0 4% 306 Birmingham, Ala. (15) 28% 96 2% www.acipco.com 11%

65 (54) Timberland 2,325 2,923 10% 74,670 Stratham, N.H. (79) 29% 237 32% www.timberland.com 49%

66 (40) First Tennessee 6,875 0 -5% 25,334 Memphis (461) 29% -315 31% www.firsttennessee.com 72%

67 (59) A.G. Edwards 17,587 8 4% 38,481 St. Louis (701) 8% 761 6% www.agedwards.com 46%

68 (66) Wegmans 29,072 0 8% 82,923 Rochester, N.Y. (96) 12% 2,189 12% www.wegmans.com 54%

69 (86) Barton Protective Services 12,089 100 22% 18,640 hrs. N.A. $265 Atlanta (30) 63% 2,635 46% www.bartonsolutions.com 35%

70 (49) MFS Investment Mgmt. 2,755 47 0 4,390 Boston (3) 17% -5 17% www.mfs.com 42%

71 (89) National Instruments 1,960 940 13% N.A. Austin, Texas (11) 28% 263 16% www.ni.com 32%

72 (64) Acxiom 4,594 697 -7% 2,093 Little Rock (26) 13% -320 8% www.acxiom.com 43%

73 (83) Medtronic 18,129 7,701 16% 70,000 Fridley, Minn. (175) 27% 2,903 9% www.medtronic.com 47%

74 (92) Harley-Davidson 7,645 213 10% 37,806 Milwaukee (10) 10% 769 3% www.harley-davidson.com 24%

75 Stratus Technologies 767 347 3% 4,000 Maynard, Mass. (16) 11% 26 11% www.stratus.com 28%

N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.

76 (96) Ukrop's Super Markets 5,943 0 4% 10,376 Richmond (32) 26% 244 13% www.ukrops.com 52%

77 Acuity 646 0 7% 1,348 Sheboygan, Wis. (2) 2% 47 8% www.acuityfin.com 55%

78 (84) Brobeck 1,760 0 -3% N.A. San Francisco (12) 28% -51 24% www.brobeck.com 57%

79 (93) Fannie Mae 4,455 0 9% 53,926 Washington, D.C. (57) 39% 392 5% www.fanniemae.com 52%

80 Guidant 7,479 2,780 N.A. 25,114 Indianapolis (6) 34% N.A. 15% www.guidant.com 49%

81 Carlson 33,806 12,790 -5% 38,314 Minneapolis (5,695) 31% -1,616 5% www.carlson.com 51%

82 (39) Merck 46,487 28,912 25% 130,185 Whitehouse Station, N.J. (73) 26% 11,443 10% www.merck.com 55%

83 (50) Publix Super Markets 128,742 0 3% N.A. Lakeland, Fla. (666) 36% 3,236 14% www.publix.com 50%

84 (68) Nordstrom 41,933 200 5% N.A. Seattle (173) 39% 1,938 N.A. www.nordstrom.com 71%

85 (87) FedEx 176,389 24,287 8% 431,739 Memphis (over 2,500) 40% 14,273 10% www.fedex.com 29%

86 St. Luke's 3,886 0 7% 18,826 Houston (5) 65% 267 15% www.sleh.com 77%

87 (98) Ernst & Young 22,096 61,088 -1% 284,161 New York (84) 22% --130 26% www.ey.com 49%

88 (43) Vanguard Group 10,814 72 2% 60,466 Valley Forge, Pa. (3) 21% 223 16% www.vanguard.com 51%

89 Discovery Communications 1,531 487 -3% N.A. Bethesda, Md. (8) 31% -46 21% www.discovery.com 64%

90 (90) Marriott International 134,000 5,500 1%[5] 112,876 hrs. $34,440 $19,781 Washington, D.C. (2,034) 59% 1,822 21%5 www.marriott.com 57%

N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues. [5]Data from summer 2001.

91 (77) American Express 49,019 32,470 4% 27,229 New York (2,891) 28% 1,982 17% www.americanexpress.com 67%

92 Kimberly-Clark 22,449 40,052 1% 32,000 Irving, Texas (33) 16% 138 9% www.kimberly-clark.com 33%

93 (79) Eli Lilly 20,759 19,064 18% 200,000 Indianapolis (7) 16% 3,727 5% www.lilly.com 44%

94 (80) 1,007,509 Wal-Mart Stores 262,076 9% 4,000,000 Bentonville, Ark. (3,260) 27% 88,567 39% www.walmart.com 59%

95 (85) Texas Instruments 17,897 16,960 -3% 3,048 Dallas (152) 33% -610 12% www.ti.com 29%

96 (94) R.J. Reynolds Tobacco 8,216 0 4% 12,000 Winston-Salem, N.C. (3) 21% 365 3% www.rjrt.com 38%

97 Procter & Gamble 35,714 70,286 -15% 60,000 hrs. $49,000 $39,2444 Cincinnati (107) 17% -5,389 17% www.pg.com 40%

98 Johnson & Johnson 41,936 57,927 3% 400,000 New Brunswick, N.J. (42) 28% 1,374 12% www.jnj.com 49%

99 Worthington Industries 5,486 1,340 -28% 2,500 hrs. $80,480 $1,8264 Columbus, Ohio (43) 14% -1,539 12% www.worthingtonindustries.com 14%

100 (95) Men's Wearhouse 8,370 0 0 N.A. Fremont, Calif. (563) 48% -11 36% www.menswearhouse.com 44%

N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. FORTUNE's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.

Entry-level[3] salary: Revenues Training Professional in millions hours/year Production (2000)

[Edward Jones] 132 hrs. $61,690 $2,200 $22,400

[Container Store] 162 hrs. $37,400 $225 $20,500

[SAS Institute] 32 hrs. $49,375 $1,120 $29,725

[TDIndustries] 32 hrs. $45,000 $205 $37,440

[Synovus Financial] 52 hrs. $41,100 $1,395 $15,000

[Xilinx] 90 hrs. $60,000 $1,659 $30,368

[Plante & Moran] 60 hrs. $40,000 $151 $25,000

[Qualcomm] 21 hrs. $65,000 $2,680[4] $24,627

[Alston & Bird] 40 hrs. $100,000 $223 $36,000

[Baptist Health Care] 55 hrs. $34,798 $647 $19,697

[Frank Russell] N.A. $51,957 $500 $31,605

[Hypertherm] 30 hrs. $45,000 N.A. $27,040

[CDW] 41 hrs. $69,500 $3,842 $33,437

[Fenwick & West] 70 hrs. $125,000 $146 $42,658

[Cisco Systems] N.A. $62,000 $22,293[4] $42,800

[Graniterock] 40 hrs. $42,400 N.A. $32,000

[Beck Group] 66 hrs. $43,000 $995 $30,000

[East Alabama Medical Ctr.] 30 hrs. $29,182 $214 $12,688

[Goldman Sachs] 60 hrs. $50,000 $16,590 N.A.

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues. [5]Data from Dec. 31, 2001.]

[JM Family Enterprises] 30 hrs. $64,451 $7,100 $27,979

[International Data Group] 24 hrs. $43,300 $3,010[4] $30,000

[Stew Leonard's] 30 hrs. $40,000 $232 $20,163

[American Century Inv.] 30 hrs. $62,400 $952 $28,000

[J.M. Smucker] 50 hrs. $42,000 $651 $28,000

[Vision Service Plan] 46 hrs. $54,516 $1,538 $23,517

[MBNA] 40 hrs. $46,261 $7,869 $24,000

[Adobe Systems] 32 hrs. $55,000 $1,266 $35,000

[Microsoft] N.A. N.A. $25,300[4] N.A. [Valassis] 62 hrs. $31,000 $837 $28,500 [Duncan Aviation] 40 hrs. $43,500 $250 $33,000

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.]

[Agilent Technologies] 40 hrs. $82,400 $8,400[4] $28,300

[Capital One] 125 hrs. $42,000 $5,424 $26,500

[AFLAC] 109 hrs. $40,186 $9,700 $20,953

[W.L. Gore] 26 hrs. N.A. $1,400 N.A.

[Deloitte & Touche] 76 hrs. $43,500 $11,200 N.A.

[Third Federal S&L] 42 hrs. $40,000 N.A. $19,000

[SRA International] 40 hrs. $48,500 $313[4] $29,000

[VHA] 32 hrs. $55,000 $442[4] $30,397

[Pella] 26 hrs. $42,400 $900 $30,400

[Mitre McLean, Va., and] 20 hrs. $80,400 $670 $34,000

[Patagonia] 40 hrs. $51,500 $223 $18,720

[Paychex] 146 hrs. N.A. $870 N.A.

[Griffin Hospital] 78 hrs. $40,310 $69 N.A.

[SEI Investments] N.A. $45,000 $598 $28,000

[Intuit] 60 hrs. $65,000 $1,094 $22,000

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues. [5]Does not include 4,000 layoffs announced in November.]

[Charles Schwab] 35 hrs. $44,352 $5,788 N.A.

[Alcon Laboratories] 45 hrs. $42,500 $2,554 $18,980

[Whole Foods Market] 35 hrs. $39,673 $1,800 $18,060

[Intel] 57 hrs. $62,500 $33,730 $35,800

[Sun Microsystems] 45 hrs. $56,600 $18,250[4] $37,440

[David Weekley Homes] 95 hrs. $37,000 $827 $26,300

[Arbitron] 40 hrs. $65,000 $207 $26,520

[Lands' End] 60 hrs. $40,700 $1,320 $21,400

[McCutchen Doyle] N.A. $125,000 $150 $45,000

[Continental Airlines] 70 hrs. $30,000 $9,900 $18,500

[LensCrafters] 40 hrs. $60,500 $1,330 $16,500

[Pfizer] N.A. $35,500 $29,574 $28,000

[Starbucks] 40 hrs. $50,000 $2,169 $23,000

[Genentech] 32 hrs. $52,926 $1,736 $34,403

[Bright Horizons] 30 hrs. $26,200 $291 $17,900

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.]

[Four Seasons Hotels] 35 hrs. $28,813 $1,820 $20,617

[REI] 33 hrs. $48,783 $698 $15,388

[Kingston Technology] 65 hrs. $32,500 $1,600 $17,000

[Acipco] 76 hrs. $57,180 $600 $30,347

[Timberland] 22 hrs. $37,000 $1,092 $15,600

[First Tennessee] 40 hrs. $32,448 $1,662 $18,929

[A.G. Edwards] 45 hrs. $52,511 $2,741[4] $24,935

[Wegmans] 43 hrs. $33,040 $2,900 $16,700

[Barton Protective Services] 24 hrs. N.A. $265 N.A.

[MFS Investment Mgmt.] 45 hrs. $38,002 $1,332 $26,520

[National Instruments] 40 hrs. $52,500 $410 $18,700

[Acxiom] 35 hrs. $34,130 $1,009[4] $27,000

[Medtronic] 30 hrs. $50,162 $5,552[4] $20,322

[Harley-Davidson] 40 hrs. $51,000 $2,906 $49,500

[Stratus Technologies] 40 hrs. $88,000 $311 $65,000

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.]

[Ukrop's Super Markets] 27 hrs. $50,000 $608 $18,533

[Acuity] 48 hrs. $31,500 $341 $20,800

[Brobeck] 25 hrs. $135,000 $476 $42,000

[Fannie Mae] 27 hrs. $48,000 $42,781 $25,000

[Guidant] 54 hrs. $57,574 $2,548 $18,075

[Carlson] 28 hrs. $67,681 $9,800 $31,422

[Merck] 40 hrs. $45,000 $40,363 $29,825 [Publix Super Markets] 40 hrs. $55,650 $14,600 $16,700

[Nordstrom] N.A. N.A. $5,528 $34,000

[FedEx] 48 hrs. $63,810 $19,629[4] $34,014

[St. Luke's] 45 hrs. $60,324 $461[4] $42,636

[Ernst & Young] 60 hrs. $54,600 $9,194 N.A.

[Vanguard Group] 55 hrs. N.A. N.A. N.A.

[Discovery Communications] N.A. $60,000 $1,700 $35,000

[Marriott International] 40 hrs. $34,440 $19,781 $14,622

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. Fortune's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues. [5]Data from summer 2001.]

[American Express] 40 hrs. $41,500 $23,675 $35,600

[Kimberly-Clark] 35 hrs. $55,000 $13,982 $32,000 [Eli Lilly] 78 hrs. $49,000 $10,862 $31,000 [Wal-Mart Stores] 43 hrs. $30,000 $191,000[4] $17,680

[Texas Instruments] 40 hrs. $60,700 $11,875 $19,500

[R.J. Reynolds Tobacco] 38 hrs. $39,741 $8,167 $28,450

[Procter & Gamble] 18 hrs. $49,000 $39,244[4] $27,200

[Johnson & Johnson] N.A. $45,388 $29,139 $32,379

[Worthington Industries] 25 hrs. $80,480 $1,826[4] $32,525

[Men's Wearhouse] 40 hrs. $35,000 $1,300 $32,000

[N.A. Not available. [1]Includes part-time; data as of Dec. 1, 2001. FORTUNE's usual summer-to-summer calculations for employee growth and turnover were extended to 17 months to capture layoffs after Sept.11. [2]Full-time. [3]Yearly pay rate for the first year for the largest classification of professional or technical employees and production or service employees; data from summer 2001. [4]2001 revenues.]

What makes it stand out

[Edward Jones] Stockbroker with small-town values grabs the No. 1 spot. No layoffs here, despite a difficult year, and bonuses came a week early to help brokers hurt by trading decline. Employees praise ethics: 97% say management is honest.

[Container Store] Workers at this retailer of boxes and such remain enthusiastic about good pay (salespeople average $36,256), great benefits (100% match for 401(k) up to 4% of pay), and respect (94% of surveyed feel they make a difference).

[SAS Institute] Superlative child-care centers for a $250 monthly fee and a huge fitness center used by nearly 80% of employees are just a couple of the perks at this software developer. A health center offers free annual mammograms and lab tests.

[TDIndustries] Employees, called partners, own this construction company that installs heating and air conditioning in tall buildings. An above-par sick-pay plan: two weeks at full pay after one year; 12 weeks at full pay after three years.

[Synovus Financial] Among the top ten for four straight years, this bank and credit card processor has strong career planning: Managers meet with reports at least three times a year to discuss their development. No layoffs in 114 years.

[Xilinx] CEO Wim Roelandts is a folk hero at this 18-year-old Silicon Valley maker of programmable logic chips. He doesn't believe in layoffs, which Xilinx has avoided in tough times by offering early retirement and sabbaticals.

[Plante & Moran] Accounting firm is way ahead of Big Five in human touch--and sense of humor. Company describes itself as "relatively jerk-free." All full-time employees get at least four weeks of vacation.

[Qualcomm] Telecom crashed this year, but Qualcomm laid off less than 5% of workers by creating some new positions earlier than planned. After Sept. 11 attacks, employees volunteered to help local Sikh and Arab communities.

[Alston & Bird] A model progressive law firm. In addition to a regular bonus, employees can earn up to 3% of their salary by meeting objectives for teamwork, community service, customer service, and learning technical skills.

[Baptist Health Care] Other hospitals imitate policies here. One rule: Top execs must stop to pick up trash. Ongoing employee-led initiatives have brought turnover among registered nurses down to 13% (from 30% in 1996).

[Frank Russell] Pension fund advisor pays employees up to 80 hours per year to volunteer for their favorite causes. Last year's total: 30,000 volunteer hours, which helped make Russell popular in its hometown.

[Hypertherm] Soft touch for a company that makes machine tools to cut metal: Profit-sharing payouts averaged 23% of base pay for the last five years; trail on a semirural 100-acre campus is used by joggers and bikers.

[CDW] To show he fit in at fun-loving CDW, new CEO John Edwardson agreed to shave his head if the online computer retailer met third-quarter goals. He's bald now, as sales grew despite the blighted tech industry.

[Fenwick & West] Whipped by declining fortunes of its high-tech clients, this Silicon Valley law firm laid off 47 people, but gave them four months of full pay. New recruits were offered an average of $62,500 to not join the firm.

[Cisco Systems] "During layoffs not one person I spoke to had a bad word to say about Cisco." That employee helps to explain how a company can lay off 5,500 and still make this list. Cisco offered six months' severance.

[Graniterock] This construction company sends positive customer comments about employees home for families to read. Its safety record is twice as good as the industry average, and workers get 12 massages per year.

[Beck Group] Performance reviews at this architecture, real estate, and construction services firm include assessing workers' community involvement. One recent project: helping expand a school for minority students.

[East Alabama Medical Ctr.] This hospital's employees took home bonuses in 2001 of $1,265 to $1,915. They also got a new 40,000-square-foot fitness center and day care for their children and grandchildren.

[Goldman Sachs] Wall Street firm gave $10 million to relief efforts and provided counseling to its own employees after the attacks on the nearby World Trade Center; 95% say co-workers will "give extra to get the job done."

[JM Family Enterprises] Jim Moran, founder of the Toyota distributor, told an all-company gathering after Sept. 11, "We're a family. We've got to make sure we do whatever we can do not to lay off one single associate." And they did not.

[International Data Group] There's a hiring freeze at this tech magazine publisher, but the kitchen is still stocked with gourmet coffee and popcorn; chair massages help the weary get through busy periods.

[Stew Leonard's] Wine managers at this New York and Connecticut supermarket chain went to Italy and Spain last year to learn more about wines. Most managers--90%--come up through the ranks.

[American Century Inv.] Clobbered by the decline on Wall Street, this Midwestern investment advisor avoided massive layoffs. Only 75 were let go, and they walked out with one month's pay for each year of service.

[J.M. Smucker] Maker of jams preserves a loyal work force; 41% have worked here more than ten years. Job rotations keep folks motivated. Quirky perk: Plants in deer country shut down for the first day of hunting season.

[Vision Service Plan] The annual profit-sharing bonus at this vision-care insurer equals about 15% of an employee's salary. There's also a holiday bonus (one week's salary), which comes with a box of See's candy.

[MBNA] At this credit card issuer, 95% of employees say they feel good about the company's contributions to the community. A Sept. 11 fundraising drive netted $5 million, including $1 million from 50 senior managers.

[Adobe Systems] In keeping with the open culture of the big software maker, CEO Bruce Chizen held an all-employee meeting to answer questions about layoffs announced Oct. 30. Severance averaged four months' pay.

[Microsoft] The huge tech company keeps team spirit high. Every department has a "morale budget," used for such things as Seattle Mariners games and whale watching in the San Juan Islands.

[Valassis] This printing company invites workers to give suggestions at briefing sessions. As orders fell off after Sept. 11, employees offered ways to cut costs, such as using more uncoated paper, and avoided layoffs.

[Duncan Aviation] Full-timers at this aircraft-maintenance company get twice-yearly profit-sharing bonuses. When managers send out a quote for a project, they include pictures of the people who will be working on the job.

[Agilent Technologies] Rough year at this HP spinoff as salaries were cut 10% in effort to stave off layoffs--thousands of pink slips were handed out anyway. Remarkably, employees appreciated the openness and felt they'd been treated with respect.

[Capital One] This credit card issuer hired 4,000 people in 2001. President Nigel Morris said a "defining moment" for the company came when more than one-third of employees volunteered to field calls for a telethon for Sept. 11 relief efforts.

[AFLAC] With two on-site centers serving 540 children, this insurer is the largest provider of on-site child care in Georgia. Everyone can enroll in a wide range of training courses, and 85% of employees got 100 stock options in 2001.

[W.L. Gore] The maker of Gore-Tex and other products has created a one-of-a-kind work culture. No bosses. No job titles. Salaries are determined by a ranking system run by employees. Small, decentralized plants create a family feel.

[Deloitte & Touche] Associates of this professional-services firm have a mentor for career and personal growth. The consulting arm sets aside one day a month, called Day in the Office, to hand out accolades to employees.

[Third Federal S&L] Born during the Depression to serve a Polish area in Cleveland, this S&L has never had a layoff. During crunch times, the company brings in volunteers from slower branches to avoid hiring (and then laying off) new employees.

[SRA International] At this tech consultant to government agencies, employees, 96% of those surveyed, say that management trusts them to do a good job. Clients agree: 95% of work is for repeat customers.

[VHA] Cooperative serving a network of community hospitals gives new employees 18 vacation days from the get-go, matches 401(k) contributions up to 5% of pay, and covers 95% of health insurance premium.

[Pella] No-layoffs policy remained in effect throughout last year at this Iowa manufacturer of windows and doors. The company celebrates 50 years of profit sharing this year, and 78%of employees say they are paid fairly.

[Mitre McLean, Va., and] Mitre's engineers and scientists do R&D work for the Pentagon, IRS, and Federal Aviation Administration. It has a great pension plan: The company kicks in 11% of salary and employees can toss in another 17%.

[Patagonia] What kind of company will pay employees' bail? The kind that gives training in nonviolent civil disobedience. This outerwear maker also offers $2,000 to subsidize purchase of a hybrid vehicle and has organic food in the cafeteria.

[Paychex] Processing payrolls for small and medium-sized companies sounds dull, but Paychex's success has made 26 employees 401(k) millionaires. Another 113 have balances of more than $500,000.

[Griffin Hospital] All employees of this acute-care hospital attend the company's retreats and are encouraged to make suggestions--90% reported being "treated as a full member here regardless of my position."

[SEI Investments] Traditional holiday gala was curtailed at the financial services firm this year after Sept. 11. The black-tie affair became a black-tie-and-jeans buffet, saving $250,000, which was donated to families affected by the attacks.

[Intuit] The maker of Quicken provides workers with on-site dental services, yoga classes, and home-loan assistance. When a new product failed, the company threw a Failure Celebration to help the team learn from mistakes.

[Charles Schwab] "They handled the layoffs with a great deal of compassion, empathy, and sincerity," says one employee of the discount broker. Schwab let go 3,800 but gave severance of up to eight months' pay.

[Alcon Laboratories] This medical technology firm keeps employees happy with a casual, egalitarian culture, tons of paid time off, 50% discounts on laser eye surgery, and a generous profit-sharing plan that has made 76 millionaires to date.

[Whole Foods Market] The natural and organic foods retailer opened its first market in Manhattan this year and had a two-for-one stock split--good for employees, since all are eligible for stock options. Work teams that cut costs share in the savings.

[Intel] Senior managers at the supplier of microprocessors received no pay increases in 2001, but the company still cut 7,000 jobs. For every 20 hours workers volunteer at local schools, Intel donates $200.

[Sun Microsystems] The computer systems company held the line on layoffsuntil after Sept. 11, when it cut 9% of its work force. But ithas held on to amenities like on-site dry cleaning and auto and bike maintenance.

[David Weekley Homes] They party with a passion at this homebuilder. Good performance might be rewarded with a trip to the "money machine," a spinning, grab-what-you-can game. Incentive trips whisk entire divisions to places like Cancun.

[Arbitron] Employees at this radio-station research firm can mail holiday packages at the annual Winterfest party. Arbitron pays for shipping and employees donate the shipping equivalent to a local women's shelter.

[Lands' End] Catalog seller of clothing makes its home in Wisconsin dairyland. Headquarters includes an 80,000-square-foot activity center with an Olympic-sized pool, backup child care, and community meeting rooms.

[McCutchen Doyle] Women outnumber men three to two at this law firm and hold two of the eight executive committee seats. After Sept. 11, the firm canceled plans for a lavish Christmas party and formed a pro bono team to defend victims of hate crimes.

[Continental Airlines] Workers suffered as Sept. 11 rocked the airlines, but Continental tried to do right by them. It furloughed 4,000 people, who got severance payments, the chance to transfer, or the promise of a job when times get better.

[LensCrafters] Employees drove vans (with names like Seemore) into poor neighborhoods to deliver free eye exams and new glasses to 18,000 children last year; 94% say they feel good about how "we contribute to the community."

[Pfizer] Acquisition of Warner-Lambert led to an 8% cut in this U.S. pharmaceuticals company's work force; great severance terms helped ease the pain for some, as did a $5,000 retraining allowance.

[Starbucks] The coffee chain provides medical, dental, and vision coverage to all workers, including part-timers. Stores in New York, D.C., and Pennsylvania brewed free coffee for relief workers after Sept. 11.

[Genentech] The 25-year-old biotech firm showers employees with unique perks: on-campus bicycles, a rental library of audio books, an on-site hair salon, free espresso, and weekly social gatherings.

[Bright Horizons] This work-site child-care center operator has added more than 100 sites in the past two years. Employees are paid 30% more than the low industry average and enjoy benefits, such as 401(k) plans, rarely found in this field.

[Four Seasons Hotels] Upscale hotel chain's housekeeping staff makes nearly 50% more than the industry average. Workers also get complimentary hotel stays, with 50% discount on food and beverages.

[REI] People who like to hike, bike, and raft down rivers love working at this consumer co-op that sells outdoor gear. They get full benefits, including health insurance covering naturopathy, and annual appreciation gifts like fleece jackets.

[Kingston Technology] Founders John Tu and David Sun can be found right on the sales floor at their desks, helping push the firm's computer-memory modules. Golfers bring their clubs to work--there's a driving range behind the main building.

[Acipco] Renowned for on-site medical clinic, this ductile-pipe maker provides care to employees, their families, and retirees. After Sept. 11, 75% of employees signed up to donate one hour's pay to relief efforts, raising $33,000.

[Timberland] No one takes social responsibility more seriously. On Sept. 11, 130 employees of this retailer happened to be in the Bronx refurbishing a school. Two weeks later, in Boston, Timberland built a playground in memory of the victims.

[First Tennessee] Regional bank declares: "Employees come first. Not customers, not shareholders." Workers get free checking accounts and financial planning. Value of stock options granted since 1995 exceeds $15,000 per employee.

[A.G. Edwards] Collapse of stock trading pained this investment firm, and in December it announced layoffs for the first time in its history. Good communication: CEO Robert Bagby fields employee questions during monthly internal radio network broadcast.

[Wegmans] When 315 jobs at this supermarket chain were phased out recently, displaced workers were offered the option of another job without any cut in pay, or leaving with severance ranging up to one year's pay.

[Barton Protective Services] "This is a place where a handshake means something," says an employee, one of the 75% who say "management delivers on its promises." Since Sept. 11, this supplier of security services has added 690 jobs.

[MFS Investment Mgmt.] Early in 2001 this money manager cut salaries of senior managers and suspended contributions to the employee pension fund to avoid layoffs after a drastic drop in income. Before year-end, it restored pension fund contributions.

[National Instruments] Led by fun-loving founder, "Dr. T" (James Truchard), this maker of computer-based measurement systems introduced a discretionary bonus plan that allows managers to give on-the-spot cash awards of up to $2,000.

[Acxiom] This database compiler angered some workers when severance payments didn't live up to expectations. But the company won praise from others by offering stock options in return for voluntary pay cuts to try to avoid layoffs.

[Medtronic] Medical-device company donated 80 defibrillators to replace equipment buried in the rubble of the World Trade Center. Annual holiday parties bring together patients who use Medtronic devices and the workers who make them.

[Harley-Davidson] An "Easy Own" program helps employees get their own hog. Executives don't have open doors--they have no doors at all. The president visits sales offices and manufacturing plants once a month.

[Stratus Technologies] This computer systems maker offers pet insurance, monthly pizza parties, and a concierge service that makes employee dinner reservations. Also on-site mammograms and skin-cancer testing.

[Ukrop's Super Markets] Family-owned grocery chain whose meat manager got stores to organize relief events for victims of Sept. 11. One store hosted a car wash that raised $1,539; another raised $800 by grilling hot dogs.

[Acuity] Property and casualty insurer changed its name last year from Heritage Insurance. Its rural headquarters boasts a pond stocked with perch, bass, and rainbow trout where workers and family can catch their dinner.

[Brobeck] The dot-com meltdown took a toll on this Bay Area law firm, which tried to avoid layoffs by offering lawyers five months' salary as an incentive to leave. They got 84 takers, enough to ride out the year without cutting jobs.

[Fannie Mae] Volunteering is a hallmark of this government-sponsored mortgage funds provider. Employees get up to ten hours' paid leave monthly for charitable work, and 200 volunteers made sandwiches for relief workers at the Pentagon.

[Guidant] This medical-device manufacturer lures talented foreigners through its immigration sponsorship program. Workers get $7,000 in annual tuition reimbursement, and frequent stock option grants.

[Carlson] Hospitality chain (Radisson hotels, T.G.I. Friday's) offers on-site child care, free car detailing, and walking trails at its 300-acre headquarters. Its Regent Wall Street hotel gave meals to 20,000 emergency workers at the Trade Center.

[Merck] Women rank high in management at this drug manufacturer where perks include full tuition reimbursement, terrific health services, and on-site video rentals, oil changes, and child care serving nearly 1,000 kids in four centers.

[Publix Super Markets] Owned largely by its employees, this Southern grocery chain hasn't had a single layoff in 71 years. Employees--85% of those surveyed--say they feel a sense of pride in the company.

[Nordstrom] Nordstrom's sales force is famously bent on pleasing customers, and 81% of those surveyed feel proud to say they work there. Nordstrom reacted to Sept. 11 by contributing 1% of all sales--$1.8 million--to the American Red Cross.

[FedEx] Most part-timers receive same benefits as full-timers, including nearly 100% premium coverage for health care. Over 60,000 employees received awards worth total of $13 million for doing work above and beyond expectations.

[St. Luke's] Good salaries (day nurses start at $42,636), plus teamwork. During a flood last year, one employee said, "A human chain was formed on a stairway to transport drinks, ice, and meals to floors where patients were still in beds."

[Ernst & Young] This Big Five accounting firm was judged a "friendly place to work" by 88% of those surveyed. Employees also think management treats minorities, gays, and women fairly; a quarter of the new partner class last year was female.

[Vanguard Group] The financial services sector saw more than 25,000 layoffs in 2001, but Vanguard has yet to see a single one. In fact, the average annual profit-sharing payout last year was more than $6,000.

[Discovery Communications] Women outnumber men two to one here at the home of the Discovery Channel, and flexible work schedules are the norm. Employees share ideas at "Coffee With Judith," a twice-monthly klatsch with COO Judith McHale.

[Marriott International] After Sept. 11 this hotel chain enhanced early-retirement packages and cut manager pay, but layoffs happened anyway. Employees, 5,500 of them,contributed $3.25 million in paid leave to help out-of-work colleagues in New York.

[American Express] At a gathering of 5,000 employees at New York's Madison Square Garden to mourn 11 employees lost at the World Trade Center, new CEO Kenneth Chenault closed by saying, "You are my strength. And I love you."

[Kimberly-Clark] Maker of Kleenex and Huggies spends more than $6 million each year to celebrate employee successes. Workers with good safety records get steak-and-lobster dinners. Women's bathrooms are stocked with Kotex products.

[Eli Lilly] Prozac's maker celebrated its 125th birthday with its fourth stock-option grant since 1993--good for 125 shares for every employee. Its on-site child-care center, with capacity for 420 kids, is among the largest in the country.

[Wal-Mart Stores] Wal-Mart faces a sex-discrimination suit and union battles, but employees still value its homey feel: "This is a true family," says one employee, and 77% of respondents say "There is a family or team feeling here."

[Texas Instruments] Want to get a college degree? TI will pick up the entire tuition. It also pays 100% of health insurance premiums, and 92% of employees surveyed say they are proud to tell others they work here.

[R.J. Reynolds Tobacco] This close-knit workplace is a throwback to another era: More than half of employees have been here 20 years or more, and 15% are related to another employee. Cigarette maker offers a topnotch medical and dental facility.

[Procter & Gamble] After years of corporate restructuring, P&G, the company that invented corporate profit sharing, is back on our list. P&G still offers one of the strongest benefit packages in U.S. business.

[Johnson & Johnson] The 116-year-old health-care company mandates fair treatment of employees. Factory workers start at $32,379; every major site has a gleaming fitness center; six centers care for 1,400 children of employees.

[Worthington Industries] No time clocks in these steel-processing plants. Workers get profit-sharing payouts ranging from 40% to 70% of base pay, and the company pays 100% of health insurance premiums for employees and family members.

[Men's Wearhouse] Upper management is paid significantly less than counterparts at other retailers so that store employees can be paid more. CEO George "I guarantee it" Zimmer tries to meet all employees at least once each year.