Rank in Consumer Credit Card and Related Services: 2
(Previous rank: 1)
Overall score: 7.38
Why it's admired:Americans are using plastic again, which means things are looking up for American Express. The company's net income in the fourth quarter increased 12% to $1.2 billion from the same period a year ago.
Much of that increase, the company said, came from cardmembers spending more. This February, the company reported that fewer customers defaulted in January than in the December -- another good sign. CEO Kenneth Chenault feels poised to face 2012. In the fourth quarter earnings report, he said, "A network based on service, relationships, data and market insights is a tremendous asset for a digital age when the boundaries between online and offline commerce are being quickly redefined."
American Express stats
Where are the Most Admired?
The Most Admired companies in America are spread out across the country, but a few states dominate.