13 of 50
Top 50 rank: 13
Rank in Delivery: 2
(Previous rank: 1)
Overall score: 7.26
Why it's admired
Business looks to FedEx as a barometer for the economy, and as customers sent fewer packages during the recession, decreased revenues led to the company's first-ever layoffs last November. The delivery specialist dropped slightly in its favor with executives, falling six spots from No. 7 last year. But increased demand in its international business, particularly Asia and Latin America, as well as the company's ability to strictly manage costs without sacrificing service, has enhanced the company's reputation for reliable on-time deliveries. --C.T.

Should FedEx be admired, or what?
FedEx stats
Nine key attributes of reputation Industry rank
Innovation 2
People management 2
Use of corporate assets 2
Social responsibility 2
Quality of management 2
Financial soundness 2
Long-term investment 2
Quality of products/services 2
Global competitiveness 2
Industry: Delivery
Most Admired
1 UPS 8.20
2 FedEx 7.26
3 TNT 5.96
4 Deutsche Post (DHL) 5.17
5 Poste Italiane 4.56
Rank Company Overall score
6 Nippon Express 4.43
7 Royal Mail Holdings 4.40
8 Japan Post 4.30
9 La Poste 4.23
10 U.S. Postal Service 3.71
From the March 22, 2010 issue
942 S. Shady Grove Rd.
Memphis, TN 38120
Show: Top 50 | All Most Admired: The Americas | Europe | Asia/Australia
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 Innovation  Quality of management
 People management  Financial soundness
 Use of corporate assets  Long-term investment
 Social responsibility  Product/services quality
 Global competitiveness  


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The Most Admired list is the definitive report card on corporate reputations. Our survey partners at Hay Group start with about 1,400 companies... More