12 of 50
Southwest Airlines
Southwest Airlines
Top 50 rank: 12
Rank in Airlines: 4
(Previous rank: 3)
Overall score: 6.26
Why it's admired
Despite facing the most difficult economy ever for the airline industry, the leading low-cost U.S. carrier gained market share and extended its flight map. Southwest added new routes, including gates at New York's LaGuardia, and made an unsuccessful bid in August to acquire bankrupt rival Frontier Airlines for $170 million. And while other cash-strapped carriers have started adding fees for checking a bag, Southwest will still carry two for free, earning from consumers and business the respect it touts with its stock ticker symbol: LUV. --C.T.

Should Southwest Airlines be admired, or what?
Southwest Airlines stats
Nine key attributes of reputation Industry rank
Innovation 5
People management 3
Use of corporate assets 1
Social responsibility 1
Quality of management 1
Financial soundness 1
Long-term investment 4
Quality of products/services 4
Global competitiveness 14
Industry: Airlines
Most Admired
1 Singapore Airlines 6.68
2 Continental Airlines 6.52
3 Delta Air Lines 6.31
4 Southwest Airlines 6.26
5 Lufthansa Group 6.15
6 Cathay Pacific Airways 5.68
7 Air France-KLM Group 5.60
Rank Company Overall score
8 British Airways 5.09
9 All Nippon Airways 4.85
10 Qantas Airways 4.72
11 AMR 4.06
12 US Airways Group 3.75
13 UAL 3.70
14 Japan Airlines 2.96
From the March 22, 2010 issue
2702 Love Field Dr.
Dallas, TX 75235
Show: Top 50 | All Most Admired: The Americas | Europe | Asia/Australia
Find companies you most admire
 Innovation  Quality of management
 People management  Financial soundness
 Use of corporate assets  Long-term investment
 Social responsibility  Product/services quality
 Global competitiveness  


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The Most Admired list is the definitive report card on corporate reputations. Our survey partners at Hay Group start with about 1,400 companies... More